When can you start the services for my pet?

We can start as soon as the introductory ‘meet & greet’ is completed. During this we will meet you and your pet, answer any questions that you may have, find out your full requirements and fill out the necessary paperwork to ensure we are fully informed of your pet’s needs.

How long will my dog be walked for?

Our walks are a minimum of 50 minutes. That is the time that your dog is out of the van and enjoying their walk. This does not include the extra time for travelling to and from the walk location. 

We can also accommodate longer or shorter walks if required. This can be discussed at the introductory “meet & greet”. 

Can I have occasional walks or pet visits?

Yes, we are very flexible and can accommodate ad hoc bookings as well as our regular ones. Once the initial ‘meet & greet’ is carried out, we are ready to help whenever you need us.

What happens in an emergency? 

Although this is extremely rare, it is best to be fully prepared for such a situation. You will always be our first point of contact and we will contact you immediately to discuss the situation with you. We will also hold emergency contact details for anyone else that you may want us to speak to should we not be able to get hold of yourself at the time.

What time will my dog be taken out or my pet be visited?

During the introductory ‘meet & greet’ your timings will be discussed. Although we cannot give you an exact time, the FLF team will always have your pet’s welfare at heart and therefore will always plan their walks and visits around your timings and requirements, making them as central as possible for your pet.

Where will my dog be walked?

We take our FLFs to a variety of different green spaces, woodlands and parks. We vary the locations to provide mental stimulation with exciting sights and smells for your dog. Some of our favourite walks include Joydens Wood, Footscray Meadows (Five Arches) and Darenth Country Park to name just a few.

Can I cancel a service at short notice?

Yes, you can cancel a service at any time however we do charge a 50% cancellation fee if you cancel on the day before the service or the day of the service you were due to have. 

Will the same team member be walking my dog?

As much as our schedules allow, we try to have one or two members of the team that regularly walk each dog. It is important to introduce them to a number of team members so that we can ensure that we can provide consistent care, even when some of our team are off on holidays or unwell.

Are the team insured to care for my pet?

Yes, we are insured with Protectivity Insurance.

Do I need to pay in advance for the services you provide?

No, we invoice in arrears. We send an invoice (to an email provided by you) at the end of every month. This will detail the services that your pet has received throughout that previous month and will display our business bank account details to send over your payment.

What areas do you cover?

Wilmington, Bexley, Blendon, Blackfen, Dartford, Hextable, Crayford, Barnhurst, parts of Bexleyheath, Darenth and Castle Hill (Ebbsfleet).

Can my dog be walked on evenings and weekends?

Yes, we are often able to assist our clients on evenings and weekends. It is not a standard service that we offer but we do like to help our clients out should they need us.

These times are charged at a slightly higher price. Please always ask if you need this service. 

Can I meet the person who will be caring for my pet?

Of course. All of our team members are extremely trustworthy and reliable but we always like our owners to meet the team members working with their pet as its nice to be able to put a face to a name and know who is caring for your pet.